Founded in Taiwan, 85°C Bakery Cafe has rapidly expanded into an internationally recognized brand, now operating over 80 locations across the United States. The company faced the complex challenge of managing security and operations at scales, especially with a lean IT team of just seven people. Their legacy NVR systems were failing about once a month, with each repair taking up to 25 days and costing around $2,000 annually — creating delays and additional costs that no longer matched the pace of growth.
85°C Bakery Café has connected over 300 cameras, both legacy and cloud, and manage everything via a single platform.

To keep operations running smoothly, 85°C Bakery Cafe implemented the Delta's VORTEX cloud surveillance solution. Seamlessly integrating over 200 existing cameras and 150 new VORTEX cameras into a unified, cloud-based platform, VORTEX enabled centralized and remote access. From any location, team members could access live videos, receive instant alerts, and use AI-powered search to quickly find footage—drastically reducing the time and effort previously needed to manage multiple stores.
Why choose VORTEX? Built for retail efficiency: faster setup & deployment and centralized cloud control.

VORTEX’s plug-and-play design cut installation times from 2–3 days to just one, allowing rapid rollouts in new stores. “Setting up in each location used to take us two to three days. With VORTEX, we’re done in just one day,” shared Jason Chow, Tech Support Manager. This streamlined approach freed IT resources and reduced the need for store visits, enabling the team to stay focused on improving customer experience rather than troubleshooting.

The impact extended beyond operations. With VORTEX’s Deep Search, staff could locate clips of lost items in seconds and assist customers immediately—significantly enhancing service quality. “VORTEX helps us prevent disputes and track items that go missing. It keeps the entire store running smoothly... customers stay longer, and they come back more often.” said Ariel, IT Director. Nolan, Facilities Manager, echoed this, saying, “With Deep Search, we can find people or items in seconds. We trace it and recover it quickly.”Retail is not just about selling things. It’s about building trust and creating relationships.

By adopting VORTEX, 85°C Bakery Cafe transformed its security and operation more proactively. The brand now enjoys improved surveillance reliability, streamlined deployments, and stronger customer trust, all while supporting further expansion with ease and confidence.