American Veterans Security (AVS), based in Portland, USA, is a system integrator with over 30 years of experience in surveillance, offering comprehensive solutions for commercial, residential, retail, and industrial sectors. As their business expanded, AVS faced numerous challenges. Recently, Delta's subsidiary VIVOTEK, through its VORTEX cloud surveillance solution, partnered with AVS to enhance surveillance management for the renowned car dealership, MINI of Portland

Mini of Portland's dealership manage a large parking site, where their surveillance system frequently encountered issues with false alarms, leading to inefficiencies and increased management complexity. The existing system lacked flexibility, required frequent manual updates, and the installation process for each new site was cumbersome and expensive, significantly increasing AVS's management burden, operational costs, and potential security risks. 

After a comprehensive evaluation, AVS chose Delta VIVOTEK's VORTEX cloud surveillance platform. This solution, integrating cloud architecture with AI, helped AVS expand its business. Since implementing VORTEX, AVS and its client, MINI of Portland, have seen significant improvements in operational efficiency and customer satisfaction. 
The VORTEX Portal interface allows comprehensive control across multiple cameras and sites on a single platform.

John Stevens, CEO of AVS, stated: " VORTEX has transformed our operations, improved our client service process, reduced security costs, and given us full control from a single platform. It's our go-to solution. It's not just a product. It's a partnership that we trust and rely on." 
AVS uses VORTEX's cross-line detection, allowing the monitoring of entry and exit conditions through a dragging method.

The AI capabilities of VORTEX provide Deep Search features, supporting precise searches based on attributes such as clothing color, gender, and accessories (like hats or backpacks) in simple clicks, eliminating the tedious process of manually reviewing footage, and helping customers save time and manpower. VORTEX's real-time alerts can quickly notify personnel and help retrieve relevant footage swiftly, ensuring rapid action during security incidents. This has reduced the false alarm rate by 90%, not only saving time and costs associated with related incidents claims, but also reducing staff workload. Additionally, VORTEX supports remote automatic updates, device health monitoring, and remote troubleshooting, eliminating the need for frequent IT personnel dispatches to the site. This not only saves AVS a significant amount of time but is estimated to save US$2,000 in operational costs each time, further enhancing operational efficiency. 
Even at night, MINI can clearly monitor site conditions through VORTEX cameras.

Roger Botton, General Manager at MINI of Portland, mentioned: " VORTEX Cloud Surveillance allows us to quickly review situations in minutes and receive real-time alert notifications by APP after hours. We also use the system to monitor service quality and provide coaching to improve processes. It has made us feel safer, more efficient, and responsive." 

As a complete solution, VORTEX covers everything from equipment installation to the cloud management platform, as well as the integration of AI functions, effectively meeting various scenario needs and significantly improving overall customer satisfaction, becoming an indispensable partner in security and business operations. 

For more information, please watch the below video: https://www.youtube.com/watch?v=eZEoQkPiTrE