DeltaKnEW realizes long

Based on the full life cycle of customers, DeltaKnEW of Delta Research Center (DRC) has launched a series of remote interaction and collaboration tools, which not only improve communication efficiency, but also open a new page for the cooperation model between enterprises.

DeltaKnEW digital collaboration tools satisfy the full life cycle of customers
DeltaKnEW digital collaboration tool product portfolio includes:
Academy: Online learning platform
Mastering: VR1 training solution
Frontline: AR2 frontline empowerment program
Virtual Tour: Virtual display platform
Simulation: Digital twin simulation service

1 VR= Virtual Reality
2 AR= Augmented Reality

In the journey, the customer will have preliminary understanding of Delta's solutions first through online audio and video contents of Academy; if the customer wishes to learn of more details, he/she can have an immersive experience of the solution in the environment of Virtual Tour; before a customer decides whether to purchase, he/she can also simulate the cost effectiveness of the solution introduction through the Simulation service in order to speed up the decision process; after the purchase, the customer can learn how to assemble or operate through Mastering. In case of any problems, the customer can also obtain assistance from real-time remote expert through Frontline. Besides, the expert knowledge can be stored and accumulated in a systematic way to continuously optimize the after-sales service.

Academy online learning platform

DeltaKnEW Academy has been successfully applied to different internal and external partners, including smart manufacturing training courses and certification for professionals launched by Nanyang Technological University, Singapore; the Human Resources Department of Delta Group launched more than 4,015 online courses for employees in 17 branches around the world; Delta Greentech uploaded more than 400 product videos, enabling local system integrators to carry out brand promotion and product services.

Mobile APP version and web version of DeltaKnEW Academy can be seamlessly switched to meet the needs of mobile and fragmented learning

Mastering VR training solution

Delta uses DeltaKnEW Mastering to let employees repeatedly practice the assembly and operation procedures of the machine in the VR environment, in which real-time feedback mechanism can improve learning results; the introduction of Mastering not only lowers the overall training cost and the operational risk and loss caused by employees’lack of experience, but also pass on expert experience and improves skills systematically.

DeltaKnEW Mastering is used to simulate real machine operation in virtual environment

Frontline AR frontline empowerment program

DeltaKnEW Frontline allows frontline personnel to display the operating manual of the machine in a real-time manner or search for information to solve problems independently through AR glasses or hand-held devices, or connect with remote experts online in a real-time manner for assisting in solving problems or repairing. Its unique systematic knowledge accumulation function is more conducive to the continuous optimization of after-sales service; at present, Frontline has not only been introduced into Delta, but also steps into the medical industry to assist hospitals in providing emergency notice, and obtain cross-discipline physician support at the first moment to improve the efficiency of inquiry and diagnosis.

On-site personnel wear AR glasses and connect with remote experts online in a real-time manner to perform maintenance of the machine

Virtual Tour virtual display platform

DeltaKnEW Virtual Tour has been applied to exhibitions and guided tours.Through VR display, clients can now have immersive experience in interaction with products as if they were on the same site. DeltaKnEW Virtual Tour also provides both VR helmet version and standalone version at the same time to meet the needs of different scenarios and different customer groups.

Delta displays “Dynamic-Beyond Series Micro-Module” through VR, showing dynamic airflow and warning of abnormality

Simulation digital twin simulation service

DeltaKnEW Simulation has successfully assisted the product team of Delta in quickly establishing the 3D environment in the customer site and evaluating the cost effectiveness of the introduction, in order to develop and design products that most meet the needs of customers accordingly, and realize “Design on Demand.”

Digital twin technology is used to simulate product design, smart adjustment of the machine, production line configuration, etc.