The 16th Delta Industrial Automation Global Service Training took place in Thailand from May 28th to 30th. Focusing on service efficiency and product knowledge, the Global Service team from Delta Industrial Automation (IA) headquarters gathered with Delta staff from Southeast Asian and Indian branch offices and distribution partners to discuss topics such as cross-country service processes, customer service platforms, and motion control, motor drive, machine vision and sensor products. Delta Industrial Automation is seeking to strengthen its overseas service network through the 3-day training program. 

Delta IA products are currently offered through 102 global branch offices and more than 800 distributors. Among these, 133 locations in 66 countries provide after service. Delta IA is dedicating to fulfilling customer needs and to achieving “One-stop shopping with worldwide service”. The Delta IA customer service platform is the key to connecting its worldwide service network. In addition to parts ordering, warranty search, and service consulting, the platform also offers complete after service, including original manufacturer repair, Authorized Server Partner (ASP) 2nd level repair, onsite service and overseas service. It clearly records requirement details, service content and results.

Through its complete and versatile service processes, Delta’s Industrial Automation Global Service team is able to respond to customers, and provide comprehensive after service for customer requirements in a short time. Depending on where the products were purchased and where a malfunction occurs, Delta IA offers the following solutions: 

1.If the product issue has taken place in the country of purchased, the user can contact the Delta office or Delta’s ASPs for original manufacturer repair, 2nd level repair or onsite service. 

2.If the product was shipped overseas and is out of order in the other country, the user can contact Delta’s Industrial Automation Global Service team to request an overseas service case. The Global Service team will assign a nearby ASP from among 133 worldwide locations to assist and solve the issue.

On May 28th to 30th, Delta IA held its global after service training for Southeastern Asian & Indian ASPs in Thailand

Based on product sales quantities and estimates, Delta IA also prepares “service product” backups in worldwide locations for urgent customer needs, shortening production downtime. An internationally renowned Taiwanese injection machine and CNC machine tool provider benefitted from Delta’s backup system to assist its overseas end user quickly solve an equipment malfunction, and greatly reduced the losses from machine downtime. Both the end user and the machine tool provider gave Delta IA’s global service network high praise.