Located in Maryland, Sun Outdoors Ocean City is a popular campground with expansive grounds and private campsites. As the campground grew in size and guest volume, managing security became increasingly challenging. Traditional surveillance systems triggered frequent false alarms, leading to inefficiencies, and staff struggled to monitor incidents like lost children, vandalism, and the occasional adventurous guest. With limited staff and rising operational costs, the need for a more effective, cost-efficient security solution became urgent.

The implementation of VORTEX at Sun Outdoors Ocean City delivered immediate and impactful results. Within 30 minutes, the system was up and running using the campground’s existing Wi-Fi, eliminating the need for costly infrastructure upgrades. This quick, seamless setup immediately improved security.

VORTEX’s AI capabilities filtered out irrelevant motion alerts, significantly reducing false alarms and allowing staff to focus only on real incidents. As a result, the campground saw a dramatic 80% drop in vandalism. By leveraging VORTEX’s centralized cloud platform, the campground was able to save $2,000 in operational costs within just two months—primarily by avoiding the need for seasonal hires to monitor surveillance. The staff now manages the entire property remotely, ensuring better response times and smarter resource allocation.

With real-time detection and Deep Search, staff gained better control of the campground, allowing them to quickly respond to incidents or suspicious activities. The Deep Search feature enabled faster, more efficient tracking of lost guests or stolen items, cutting down time spent manually reviewing footage.
Real-time detection and Deep Search help staff quickly identify suspicious activity and monitor the entire campground.

The success of the system was reflected in Carrie Coster, General Manager of Sun Outdoors Ocean City's feedback: "The VORTEX system has been such a blessing. It made a difference instantly, for our guests, for the staff, for everyone at Sun Outdoors."

Finally, network speakers acted as an immediate deterrent to disruptive behavior, especially in high-traffic areas like bathhouses, helping manage crowds and ensure safety. VORTEX didn’t just improve security—it streamlined operations and boosted the campground’s ability to provide a safer, more enjoyable experience for all guests.

For Jeremy Maloney, President of Maloney Telecom, the success was a reflection of VORTEX’s value:
"Carrie's experiences are what VORTEX aims to deliver: call savings, accountability, and peace of mind. At the end of the day, I don't even need to sell it. I just show people how VORTEX works, and it sells itself. That's the kind of partnership we're proud to be a part of."

Today, Sun Outdoors Ocean City continues to operate smoothly, with fewer security concerns and a heightened ability to focus on providing a safe and enjoyable experience for all of their guests.